Production Support - Market Data

Job Title: Production Support - Market Data
Contract Type: Permanent
Location: Singapore
Salary: Negotiable
Contact Name: Matt Young
Contact Email:
Job Published: March 21, 2017 15:28

Job Description

Provide BAU (Business as usual) support for systems owned by Trading and Market Data, primarily focussing on Trading and Index Engine platform. These include

  • Responding to incident & resolving them quickly to ensure minimal impact to customers.
  • Follow up on incident and problem tickets to their closure.
  • Implementing health check & system/application/batch monitoring.
  • Application (logs, data files, and database) and system maintenance (OS, network, storage and Security Patches) and ensure all software and hardware are refreshed/updated before they reach end of support. This also includes annual vulnerability assessment and penetration tests.
  • Maintain SOP and “WIKI” documents so that knowledge of systems is shared among team members.
  • Support Business Continuity Plan & members Disaster Recovery tests,


At least Bachelor’s degree in Computer Science, Engineering or Mathematics;

  • 3 to 5 years hand-on experience in critical production support
  • Direct experience in electronic trading systems. Experience in real-time market data and index calculation system is a plus.
  • Good end to end knowledge of Financial Markets products such as Equities, Commodities, FX and Fixed Income would be an added advantage
  • Knowledgeable in FIX protocol and client connectivity through various protocols is a plus.
  • Conversant in C++/Java programming, PERL/Linux scripting
  • Knowledge in Oracle database or equivalent. Able to write SQL queries and SQL scripts
  • Experience in Linux Operating System. Knowledge in Linux systems administration is a plus.
  • Excellent communication skills.
  • Independent and able to manage internal users, external clients and solution vendors
  • High degree of focus, motivation and sense of ownership. Sometimes staff will be called on even after their office hours.
  • Strong analytical skills and proven problem solving ability
  • Ability to react quickly to incidents; following incident recovery process and escalation procedures.
  • Meticulous, methodological and yet flexible

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